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TOTAL SURVEYS COMPLETED ON HOTSPEX:
6,732,089
1,595,826

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FAQ Pages:
1. Hotspex WebSite FAQ
2. Charity FAQ
3. Gift Card XChange FAQ
4. HotPot FAQ
Hotspex Website FAQ
Q. What is Hotspex?
Q. What is a Hotspex Innovator?
Q. Where do I find surveys?
Q. Is there a cost to be a Hotspex Innovator?
Q. How can I earn Hotspex BUX?
Q. What are Hotspex BUX and how can I spend them?
Q. How do I know if I have won a prize?
Q. Am I eligible to win more than 1 prize?
Q. I do not live in Canada. Can I still win Hotspex prizes?
Q. What is the Hotspex HotPot?
Q. What is the Monthly Draw?
Q. How do I update my personal information?
Q. How do I change my email address or Hotspex password?
Q. Does Hotspex conduct surveys in other languages?
Q. I am having difficulty logging in, what should I do?
Q. I would like to be a Hotspex Innovator, but I do not wish to receive email from Hotspex. Is this possible?
Q. I haven’t received any emails lately asking me to complete surveys. What can I do?
Q. How do I invite someone to join Hotspex?
Q. Can more than one person from one household join Hotspex?
Q. Can I have more than one Hotspex account?
Q. I donated to one of the charities in the Charity XChange. Why don’t I see my name on the charity donator’s recognition list?
Q. How do I unsubscribe?
Q. What is Hotspex?
Hotspex is a survey website that consumers (Hotspex Innovators) join to help leading brands develop better products and services by answering fun and engaging surveys.
Q. What is a Hotspex Innovator?
A Hotspex Innovator is a member of Hotspex.com. Hotspex Innovators share a common interest of taking online surveys to influence the world around them.
Q. Where do I find surveys?
There are 2 places to find Hotspex surveys. The first is on the Hotspex website, where you can find ‘Fun’ surveys (surveys written by Hotspex that are meant to entertain you and possibly teach you something about yourself). The second place is in your email inbox, where you will find surveys that are being conducted for Hotspex clients. In these surveys you will play a key role in the development of new products and services.

Be sure to add Carly@hotspex.com to your email safelist to ensure that you are receiving invites to all of Hotspex’s surveys. (Click here for detailed instructions on how to add people to your email safelist.)
Q. Is there a cost to be a Hotspex Innovator?
No, being a Hotspex Innovator is FREE! We even reward you with valuable Hotspex BUX that you can spend in our Prize XChange or donate in our Charity XChange!
Q. How can I earn Hotspex BUX?
  • Participate in Hotspex surveys that are sent to your email inbox
  • Wager your BUX in the Hotspex HotPot to try to earn more
Q. What are Hotspex BUX and how can I spend them?
Hotspex BUX are points that are earned by completing Hotspex surveys.
Q. How do I know if I have won a prize?
All winners of Hotspex contests are contacted by email. Once contacted, the winner of the contest has 7 (seven) days to respond to the email and claim the prize. If the contest winner does not respond within the allotted 7 (seven) days a new winner will be chosen.

FYI – HotPot winner emails are sent from Carly@hotspex.com. Please make sure that Carly@hotspex.com is added to your email safelist to ensure you do not miss a winning email!

Q. Am I eligible to win more than 1 prize?
Yes! However, you are only eligible to win a prize every 3 months (or 90 days)*. For a period of 3 months (or 90 days) after you win your prize you will not be able to spend your BUX on any contests in the Prize XChange. You will, however, be able to spend your BUX in the Charity XChange and HotPot. Once 3 months (or 90 days) have passed after you've won your prize, you will then be able to spend BUX in the Prize XChange again.
* Effective March 30, 2007
Q. I do not live in Canada. Can I still win Hotspex prizes?
Hotspex is NOT just for Canadians. You can live anywhere in the world to participate in our surveys and win our prizes.
Q. What is the Hotspex HotPot?
The Hotspex HotPot is a monthly 50/50 draw where the prize amount (awarded in Hotspex BUX) is determined by you and your fellow Innovators. Each month Hotspex loads the HotPot with 10,000 BUX, and the rest is up to you! Contributions can be made to the HotPot all month long. At the end of the month one lucky winner who has contributed to the HotPot will win half of the BUX that are in the HotPot. The other half will be donated to the Hotspex featured charity of the winner’s choice.
Q. What is the Monthly Draw?
The Monthly Draw is a draw where you can win cash prizes just for completing surveys. You don't need to enter any of your BUX, you just need to make sure you complete at least one Hotspex survey a month to be automatically entered into the draw. At the end of the month, you'll be contacted by email if you're one of the lucky winners!
Q. How do I update my personal information?
Simply click on the tab titled "My Hotspex" located on the top of the Hotspex website. Then click on "My Profile". To go there now, CLICK HERE.
Q. How do I change my email address or Hotspex password?
Simply click on the tab titled "My Hotspex" located on the top of the Hotspex website. Then click on "My Profile". To go there now, CLICK HERE.
Q. Does Hotspex conduct surveys in other languages?
Some Hotspex surveys are conducted in French. If you would rather receive survey invitations in French, CLICK HERE.
Q. I am having difficulty logging in, what should I do?
Hotspex requires that you enable your browser's cookies or use a browser that supports cookies. If you are having problems using the website, please make sure that your cookies are enabled. For more details CLICK HERE.
Q. I would like to be a Hotspex Innovator, but I do not wish to receive email from Hotspex. Is this possible?
This is possible, but it means that you will only be able to participate in Hotspex ‘Fun’ surveys. For security reasons all surveys conducted for Hotspex clients will only be mailed to your email address. If you are only interested in taking Hotspex "Fun" surveys simply email help@hotspex.com and let us know.
Q. I haven’t received any emails lately asking me to complete surveys. What can I do?
Q. How do I invite someone to join Hotspex?
Simply click on the link titled "INVITE FRIENDS" located in the top navigation bar of Hotspex homepage. Or, CLICK HERE.
Q. Can more than one person from one household join Hotspex?
Yes, but all Innovators must have their own unique email address.
Q. Can I have more than one Hotspex account?
No. Hotspex Innovators are permitted to only have one Hotspex account. If you are discovered to have more than one account, Hotspex reserves the right to close all accounts. Any BUX you have accumulated will be immediately removed.
Q. I donated to one of the charities in the Charity XChange. Why don’t I see my name on the charity donator’s recognition list?
The charity donator’s recognition list updates on the first of every month to reflect the previous month's donations. If you donated to a charity in our Charity Xchange your Hotspex handle (nickname) will be listed on the page in alphabetical order on the first day of the month after you donate.
Q. How do I unsubscribe?
There are 2 ways to unsubscribe from Hotspex. The first is to send an email to help@hotspex.com. Please write the word "Unsubscribe" in the email subject line. The second way is to click on the link that is located in the body of the survey invitation emails that are sent to you
Charity FAQ
Q. What is the Charity XChange?
Q. How do I make a donation?
Q. How do I keep track of my donations?
Q. How can I see the impact our donations are making on each charity?
Q. Do I get any recognition for the donations I’ve made?
Q. What is the Charity XChange?
The Charity XChange is an exchange program giving our innovators the opportunity to transform their BUX into donations for various featured charities. You have two options for donations with each charity. You can donate any amount or donate a specific amount for their cause. For example, with Save our Strays – You can donate 2500 for a certificate to spay/neuter a cat, or any amount that will progress with other innovator donations towards a spay/neuter certificate.
Q. How do I make a donation?
It’s easy! To make a donation, visit our Charity XChange section. Here you will see our charity list. Once you’ve found the charities you would like to make donations to, click on Donate. Enter the amount of BUX you would like to donate, and click on the Donate button to confirm.
Q. How do I keep track of my donations?
To keep track of the donations you have made to featured charities scroll over the My Hotspex section and click on My Charities. Here you are able to see your donation totals, as well as your recent donations
Q. How can I see the impact our donations are making on each charity?
To see the difference our innovators have made with their contributions scroll over Charity XChange and click on Charity Totals. Here you will see a list of all the featured charities, the BUX donated in the last month, as well as the total BUX donated. Check it out and see the difference you’ve helped make!
Q. Do I get any recognition for the donations I’ve made?
All charity donors for the last month can be found by scrolling over the Charity XChange and clicking on Charity Donors. Here you can see the total amount of BUX raised the previous month. The charity donors list is updated on the 1st of every month. If you have made a donation larger than 300 BUX your amount will appear in red. Thank you for your donations!
Gift Card XChange FAQ
Q. What is the Gift Card XChange?
Q. How will I receive my Amazon.com/Amazon.ca* Gift Card?
Q. How long will it take for me to receive my Amazon.com/Amazon.ca* Gift Card?
Q. Will I get any confirmation of my exchange between BUX and an Amazon.com/Amazon.ca* Gift Card?
Q. What is the minimum dollar amount can I get on an Amazon.com/Amazon.ca* Gift Card with Hotspex?
Q. How long from the date of exchange do I have to use my Amazon Gift Card?
Q. What kind of Amazon Gift Cards are available?
Q. What is the maximum amount of Amazon.com/Amazon.ca Gift Cards* that I can get?
Q. How many bux do I need to get an Amazon.com/Amazon.ca Gift Certificate?*
Q. What is the Gift Card XChange?
The Gift Card XChange is our newest addition to our BUX exchange programs. With the Gift Card XChange, VIP Members (Innovators who have completed 5 surveys from e-mail invitations since signing up with Hotspex) can now directly exchange their BUX for Amazon.com & Amazon.ca Gift Cards*! It's simple! Through our Hotspex Mall, click on Gift Cards - and there you will see options of different Amazon.com/Amazon.ca Gift Card* amounts. Simply click on the item, enter the number of cards you wish to exchange your BUX for, and that's it! But keep in mind; this is a perk only available to our VIP Members!
Q. How will I receive my Amazon.com/Amazon.ca* Gift Card?
Your Amazon.com/Amazon.ca* Gift Card will be sent to the mailing address you gave us when you registered with Hotspex. We will cover all shipping and handling charges. In order to assure you get your Amazon.com/Amazon.ca* Gift Card fast, be sure to update your Hotspex profile with your current mailing address!
Q. How long will it take for me to receive my Amazon.com/Amazon.ca* Gift Card?
After you have swapped your BUX for your Amazon.com/Amazon.ca* Gift Card, you should expect to receive it between 3-6 weeks if you are aged 18 or over. If you are under 18, you will receive a notification email confirming the transaction. With this notification will be further steps on to how to claim your Amazon.com/Amazon.ca* Gift Card, including a release form. Once we have received the completed release form from you, we will process the Gift Card.
Q. Will I get any confirmation of my exchange between BUX and an Amazon.com/Amazon.ca* Gift Card?
No confirmation e-mail will be sent.
Q. What is the minimum dollar amount can I get on an Amazon.com/Amazon.ca* Gift Card with Hotspex?
The minimum dollar amount available for an Amazon.com/Amazon.ca* Gift Card is $10.00. There are three (3) different increment amounts available:
$10.00
$15.00
$20.00
Q. How long from the date of exchange do I have to use my Amazon.com/Amazon.ca* Gift Card?
Amazon.com/Amazon.ca* Gift Cards* do not have an expiration date. So you can hold on to your card, or spend it right away – the choice is yours! Please note that we are not able to replace lost or damaged gift cards.
Q. What kind of Amazon Gift Cards are available?
The gift cards available through our Gift Card XChange are Amazon.com & Amazon.ca Gift Cards.*
Q. What is the maximum amount of Amazon.com/Amazon.ca Gift Cards* that I can get?
You can order $50 per calendar month.
Q. How many bux do I need to get an Amazon.com/Amazon.ca Gift Certificate?*
1100 bux for a $10 gift certificate
1650 bux for a $15 gift certificate
2200 bux for a $20 gift certificate
* Amazon.com is not a sponsor of this promotion. Amazon, Amazon.com, the Amazon.com logo, and the Amazon Gift Cards logo are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com Gift Cards ("GCs") may be used only to purchase eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift cards. GCs cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. For complete terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued and © 2010 by ACI Gift Cards, Inc., a Washington company.
HotPot FAQ
Q. What is the HotPot?
Q. How do I contribute to the HotPot?
Q. How do I win the contents of the HotPot?
Q. If I win, how will I be contacted?
Q. How frequently is the HotPot drawn?
Q. What charities can I split my HotPot winnings with?
Q. What is the HotPot?
The Hotspex HotPot is a monthly draw where the prize amount (awarded in Hotspex BUX) is determined by you and your fellow Innovators. Each month Hotspex loads the HotPot with 10,000 BUX, and the rest is up to you! Contributions can be made to the HotPot all month long. At the end of the month one lucky winner who has contributed to the HotPot will win half of the BUX that are in the HotPot. The other half will be donated to the Hotspex featured charity of the winner’s choice.
Q. How do I contribute to the HotPot?
There are 3 ways that you can contribute to the HotPot:
  • Unqualified survey completes – Even if you did not meet all of a survey’s qualifiers you are still eligible to receive Hotspex BUX. At the end of the survey that you did not qualify for you will be rewarded a minimum of 5 Hotspex BUX. At this time you will have the choice of either keeping your 5 BUX or donating some or all of them to the HotPot. For every donation of 1 BUX you make to the HotPot you will receive 1 ballot to win the contents. The more ballots you collect during the month, the better your odds of winning!
  • Qualified survey completes – Upon completing a Hotspex survey and earning BUX you will be given the choice of either keeping your BUX or donating them to the HotPot. For every donation of 1 BUX you make to the HotPot you will receive 1 ballot to win the contents. The more ballots you collect during the month, the better your odds of winning!
  • On the Hotspex Website – Visit the HotPot homepage by clicking the HotPot tab on the Hotspex homepage. Here you will be given the opportunity to donate some or all of your BUX to the HotPot.
Q. How do I win the contents of the HotPot?
If you have entered even one ballot into the monthly HotPot draw YOU COULD BE THE WINNER! Once a month Hotspex will randomly draw the HotPot winning ballot. If you are the owner of the winning ballot, you win!
Q. If I win, how will I be contacted?
All winners of Hotspex contests are contacted by email. Once contacted, the winner of the contest has 7 (seven) days to respond to the email and claim the prize. If the contest winner does not respond within the allotted 7 (seven) days a new winner will be chosen.

FYI – HotPot winner emails are sent from Carly@hotspex.com. Please make sure that Carly@hotspex.com is added to your email safelist to ensure you do not miss a winning email!

Q. How frequently is the HotPot drawn?
The HotPot is drawn once a month.
Q. What charities can I split my HotPot winnings with?
You may split your HotPot winnings with any of the charities listed in the HotSpex Charity XChange.

TOTAL POLLS COMPLETED ON
HOTSPEX:
15,528,756


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